Ather Energy Recruitment 2020 | Customer Service Relationship Manager | Ather Energy is an electric vehicle startup in India. Ather energy product Ather 450 and Ather 450X is the most popular electric bike in India right now. Ather energy are expanding in India.
Company Name: Ather Energy Pvt. Ltd.
Experience : 0 to 4 Years
Location: IBC Knowledge Park, Bengaluru
Job Type: Full Time
Official Website: www.atherenergy.com
- Respond and resolve customer queries through calls and e-mails.
- At Ather You willDeliver great customer experience resulting in customer delight.
- Liaison with other teams to help customers progress smoothly through the Sales Process.
- Primary owner of consumer experience right from product queries to troubleshooting for your set of customers.
- Understanding customer concerns and help your set of customers with the servicing requirements of their vehicles.
- Managing customer subscription accounts.
- Building a rapport with timely follow-ups and sharing best practices with customers
- Great communication skills in English are non-negotiable.
- You should have excellent Fluency in Hindi and regional language will be good to have.
- Presence of mind, at all times. While it may sound relatively easy and an omnipresent quality, a combination of situational awareness and an ability to proactively address concerns and anticipate issues based on the available data is a key requirement.
- Your job is not just to troubleshoot but to make every interaction a great experience.
- You should have a love for automobiles. When you are passionate about the product the ability to pick up the finest details is just faster.
- Curiosity and excitement about new technology is a great thing to have.