IBM Off Campus Recruitment 2020 | Technical Support Associate| IBM Hiring System Programmer

IBM Off Campus Recruitment 2020 | IBM Hiring System Programmer at the pune location. Candidates who are from B.E/B.Tech Background can apply for this position details are given below

Company Name:IBM
Job Role:System Programmer
Job Location:Pune
Experience:0 to 2 years
Qualification: B.E/B.Tech/MCA
Salary:Best In Industry
Job Type:Full Time
Official Websitewww.ibm.com
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Batch: 2018 – 2020 Batch

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Responsibility:

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers
  • Provide remote infrastructure support delivery and performing problem cause analysis
  • Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
  • Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipate customer needs and effectively addressing concerns related to their issue or resolution
  • Provide direct technical assistance to customers via phone, email, and chat.

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Requirements:

  • The ability to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customers.

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