IBM Off Campus Recruitment 2020 | IBM Hiring System Programmer at the pune location. Candidates who are from B.E/B.Tech Background can apply for this position details are given below
|Job Role:||System Programmer|
|Experience:||0 to 2 years|
|Salary:||Best In Industry|
|Job Type:||Full Time|
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Batch: 2018 – 2020 Batch
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers
- Provide remote infrastructure support delivery and performing problem cause analysis
- Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
- Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipate customer needs and effectively addressing concerns related to their issue or resolution
- Provide direct technical assistance to customers via phone, email, and chat.
- The ability to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customers.
Apply for IBM Off Campus Recruitment 2020: Click Here
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