IBM Recruitment 2020 | IBM Hiring Technical Support | Technical Support Associate

IBM Recruitment 2020| IBM Hiring Technical Support Associate at the Bangalore location. An eligible candidate can apply for this position. Any degree or postgraduate eligible are ca apply for the details are given below.

Required Skills:

• At IBM candidate should be Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
• Candidate has good Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
• Candidate should Utilize available time efficiently in order to achieve effective and efficient results
• Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
• Knowledge in commercially standard software applications and major desktop operating systems.
• Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.

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Job Description:

• As a Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA).
• If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged and inspired every single day.
• And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.

Preferred Technical and Professional Skills:

• Candidate should Awareness of basic networking concepts and technologies.
• Identify basic hardware parts and aware of basic hardware concepts.
• User-level familiarity with at least one e-mail client – Outlook, Notes, etc.
• Questioning/probing skills, as relevant to the issue and level of the caller.
• See opportunity and implement process improvements.
• Ability to meet a set of defined account agent productivity measurement.
• Willingness to work in rotation shifts.

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Apply for IBM Recruitment 2020: Click Here

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