L&T Infotech Recruitment 2020 | Service Desk Analyst | Any Degree

L&T Infotech Recruitment 2020 | L&T Infotech hiring Service desk analyst for any graduate. Eligible candidates can apply for this position details are given below. L&T Infotech is a global IT solution company based in Mumbai.

Communication Skills:

• Demonstrate effective written and verbal communication skills
• Documentation skills – Maintain information in several documentation repositories
• Ability to follow standards for procedural / process changes to the environment
• Perform the necessary job-related duties in a timely and effective manner
• Must be able to maintain a high degree of accuracy and confidentiality
• Beneficial Skills/Technology
• Technical Certifications (Microsoft/ Networking/ etc)
• Experience in voice-based technical support
• Experience in logging and coordinating issues with vendors

Required Skills:

• Troubleshooting Microsoft Windows OS (Desktop)
• Troubleshooting Microsoft Office/ Outlook
• Network printing and file management in a networked enterprise environment
• Knowledge of interrelated domains like computer hardware, network, and software applications.
• Knowledge in troubleshooting and diagnosing IT Infrastructure problems. (desktop/ OS/ software /internet/ network issues)
• Ability to attend support phone calls and provide friendly customer service remotely/ physically attending technical issues
• Customer service – Must be able to provide excellent customer service.

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