Amazon Hiring Support Analyst | Amazon Recruitment 2020 | Amazon KDP

Amazon Hiring Support Analyst | Amazon Recruitment for Support Analyst at the Chennai location. Eligible candidates can apply for this position details are given below.

Company Name: Amazon

Role: Support Analyst (KDP)

Location: Chennai

Experience: 0 to 4 Years

Qualification: B.E/B.Tech

Salary: 3,00,000 – 4,00,000 INR PA

Official Website: www.amazon.com

Job Description:

  • Amazon’s Kindle Direct Publishing (KDP) is a self-service publishing service for publishing e-books to the Amazon Kindle store.

Responsibilities:

  • Must be able to interact with an external parties like customers and suppliers comfortably.
  • Process and respond to phone calls and emails received from publishers.
  • Respond to queries sent to the KDP forums.
  • Investigate payment concerns brought up by customers.
  • Route payment concerns to Accounts Payable.
  • Reprocess stuck books through the system.
  • Route issues and bugs that need engineering expertise to the development teams.
  • Remove certain content as it is identified by the QA team.
  • Notify vendors that their content has been removed.
  • Maintain and improve a knowledge base with unique vendor requests and their solutions.
  • Work on developing responses for common questions
  • Work with customer service manager in documenting process flows.

Qualification:

  • Bachelor Degree in any discipline with 0-4 years of experience.
  • Flexible to work in night shifts and staggered week offs.
  • Excellent written and verbal communication skills required.
  • Immediate Joiners only
  • 2020 pass outs are not eligible

How To Apply For Amazon Recruitment 2020?

All Eligible and Interested candidates can apply for this Recruitment by using the below mentioned link.

Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes every 3 months’)

Apply For Amazon Hiring Support Analyst: Click Here

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