IBM Off Campus Drive 2020 | International Business Machine Corporation (IBM) is a Multinational technology and corporation company. IBM Off Campus Hiring, 0 to 4 Years experienced or freshers can apply for this position. Details are given below.
Company Name: IBM India Pvt Ltd
Role: Technical Support Associate
Job Type: Full Time
Salary: Best In Industry
Official Website: www.ibm.com
- As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.
- Minimum 0 to 4 years of experience in IT Industry
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts
- Experience in user-level familiarity with at least one e-mail client – Outlook, Notes, etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find an opportunity and implement process improvements
- Ability to empathize and work with customers in real-time to resolve issues.
How To Apply For IBM Off Campus Drive 2020?
All Eligible and Interested candidates can apply for this Recruitment by using the below mentioned link.
Apply For IBM Off Campus Drive 2020: Click Here
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