IBM Off Campus Drive 2020 | International Business Machine Corporation (IBM) is a Multinational technology and corporation company. IBM Off Campus Hiring, 0 to 4 Years experienced or freshers can this position. Details are given below.
Company Name: IBM India Pvt Ltd
Role: Technical Support Associate
Job Type: Full Time
Salary: Best In Industry
Official Website: www.ibm.com
- As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.
- Minimum 0 to 4 years of experience in IT Industry
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts
- Experience in user-level familiarity with at least one e-mail client – Outlook, Notes, etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find an opportunity and implement process improvements
- Ability to empathize and work with customers in real-time to resolve issues.
How To IBM Off Campus Drive 2020?
All Eligible and Interested candidates can this .
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