IBM Off Campus Drive 2020 | IBM hiring Freshers | Technical Support Associate

IBM Off Campus Drive 2020 | International Business Machine Corporation (IBM) is a Multinational technology and corporation company. IBM Off Campus Hiring, 0 to 4 Years experienced or freshers can this position. Details are given below.

Company Name: IBM India Pvt Ltd

Role: Technical Support Associate

Location: Bangalore

Experience: Freshers

Qualification: B.E/B.Tech

Job Type: Full Time

Salary: Best In Industry

Official Website: www.ibm.com

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Job Description:

  • As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.

Requirements:

  • Minimum 0 to 4 years of experience in IT Industry
  • Proficient to ensure customer issues are resolved in the most timely and effective manner possible
  • Demonstrable ability to handle various tasks or projects with changing priorities.
  • Experience to utilize available time efficiently in order to achieve effective and efficient results
  • Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
  • Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • Experience in user-level familiarity with at least one e-mail client – Outlook, Notes, etc.
  • Questioning skills /probing skills, as relevant to the issue and level of the caller.
  • Find an opportunity and implement process improvements
  • Ability to empathize and work with customers in real-time to resolve issues.

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