Nokia Recruitment 2020 | Nokia Hiring Freshers | Nokia

Nokia Recruitment 2020 | Nokia is hiring freshers who have 0 to 1-year experience in customer technical support. Eligible candidates can this position details are given below.

Company Name: Nokia

Role: Customer Technical support professional

Location: Bangalore, India

Experience: 0 to 1 year

Qualification: B.E/B.Tech

Job Type: Full Time

Salary: Best In Industry

Official Website: www.nokia.com

Job Description:

Drive outages and restore the services in synchronization with the customer, partners, and Technical Support Operations.
Resolve incidents within a defined time period, and escalate unresolved incidents to Technical Support Operations, Outside Equipment Manufacturer (OEM), third-party providers, etc.
Manage the communication during incidents, for ongoing tickets or when requested.
Produce Incident Reports, conduct RCA analyzes and Lesson Learned.
Reviewing and auditing the process, ensure team compliance to processes..
Producing management information, including KPIs and reports using management tools

Requirements:

Fluency in English (both oral and written)
Customer service skills
Ability to excel when under pressure
Culturally adaptable and flexible;
Analytical skills
Self Motivated
Team focused

Desired Skills:

UNIX, Linux OS
Experience in Microsoft office tools.
JavaScript, Python, shell scripting understanding
Understanding of Network Management function in the network

COMPETENCIES:

Customer Focus
Adaptability
Manage Execution
Foster Open Communication
Search to Learn Continuously

Skills:

Communication
Products
Networks
Team Management
Customer Relationships
Project Management

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