Nokia Recruitment 2020 | Nokia Hiring Freshers | Nokia

Nokia Recruitment 2020 | Nokia is hiring freshers who have 0 to 1-year experience in customer technical support. Eligible candidates can this position details are given below.

Company Name: Nokia

Role: Customer Technical support professional

Location: Bangalore, India

Experience: 0 to 1 year

Qualification: B.E/B.Tech

Job Type: Full Time

Salary: Best In Industry

Official Website: www.nokia.com

Job Description:

  • Drive outages and restore the services in synchronization with the customer, partners, and Technical Support Operations.
  • Resolve incidents within a defined time period, and escalate unresolved incidents to Technical Support Operations, Outside Equipment Manufacturer (OEM), third-party providers, etc.
  • Manage the communication during incidents, for ongoing tickets or when requested.
  • Produce Incident Reports, conduct RCA analyzes and Lesson Learned.
  • Reviewing and auditing the process, ensure team compliance to processes..
  • Producing management information, including KPIs and reports using management tools

Requirements:

  • Fluency in English (both oral and written)
  • Customer service skills
  • Ability to excel when under pressure
  • Culturally adaptable and flexible;
  • Analytical skills
  • Self Motivated
  • Team focused

Desired Skills:

  • UNIX, Linux OS
  • Experience in Microsoft office tools.
  • JavaScript, Python, shell scripting understanding
  • Understanding of Network Management function in the network

COMPETENCIES:

  • Customer Focus
  • Adaptability
  • Manage Execution
  • Foster Open Communication
  • Search to Learn Continuously

Skills:

  • Communication
  • Products
  • Networks
  • Team Management
  • Customer Relationships
  • Project Management

How To Nokia Recruitment 2020?

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