Accenture Recruitment 2020 | Accenture is looking for an Associate at the gurugram location. All details are given below lets check the description.
Company Name: Accenture
Role: Associate – IT Help Desk
Experience: 0 to 2 Years
Qualification: Any Graduate
Job Type: Full Time
Job ID: 64014
Salary: Best In Industry
Official Website: www.accenture.com
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers’ queries, handling escalations and complaints of the dissatisfied customers & giving the best resolutions.
- You will also be responsible for closing the fault and complaints within SLA’s.
- You will be working as a part of the IT Help desk team assisting in application related technical issues.
- You will be responding to the incidents/issues reported by Customer predominantly through voice Interaction and through email, web tickets & remote support.
- This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.
- Good to have skills: Campaign Management, Customer Service Technology Support, Digital Marketing, Good communication skills, Adaptabile and flexibility, Decision Making skills, Active Listening, Build strong, ongoing relationships with customers
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Your primary interaction is within your own team and your direct supervisor.
- In this role you will be given detailed instructions on all tasks.
- The decisions that you make impact your own work and are closely supervised.
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
- Please note that this role may require you to work in rotational shifts.
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All Eligible and Interested candidates can this . Shortlisted candidates will receive an email with the confirmation of the interview date/venue and other details.
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