Apertum Online Recruitment 2020 | Apertum Online is looking for Associate – Customer Service at the Mumbai location. All details are given below lets check the description.
Company Name: Apertum Online Pvt. Ltd
Role: Associate – Customer Service
Location: Mumbai
Experience: Fresher/Experiecned
Qualification: B.E/B.Tech
Job Type: Full Time
Salary: Best In Industry
Official Website: https://apertumo.com
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Job Description:
- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
Key Performance Indicators :
- Handle all queries in a polite, professional manner
- Probe and trouble-shoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Attend coaching sessions with Customer Service Supervisor
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team
- Logical reasoning
Skills :
- Good typing skill
- Fluent in written and spoken English
- An excellent communicator
- 5 days working
- Rotational shifts and week offs
- Must be time flexible and able to work in a shift system including Public holidays and weekends
- Positive attitude
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- A team player
How To Apply For Apertum Online Recruitment 2020?
All Eligible and Interested candidates can apply for this Recruitment by using the below mentioned link. Shortlisted candidates will receive an email with the confirmation of the interview date/venue and other details.
Apply For Apertum Online Recruitment 2020: Click Here
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