Apertum Online Recruitment 2020 | Apertum Online is looking for Associate – Customer Service at the Mumbai location. All details are given below lets check the description.
Company Name: Apertum Online Pvt. Ltd
Role: Associate – Customer Service
Location: Mumbai
Experience: Fresher/Experiecned
Qualification: B.E/B.Tech
Job Type: Full Time
Salary: Best In Industry
Official Website: https://apertumo.com
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Job Description:
- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
Key Performance Indicators :
- Handle all queries in a polite, professional manner
- Probe and trouble-shoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Attend coaching sessions with Customer Service Supervisor
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team
- Logical reasoning
Skills :
- Good typing skill
- Fluent in written and spoken English
- An excellent communicator
- 5 days working
- Rotational shifts and week offs
- Must be time flexible and able to work in a shift system including Public holidays and weekends
- Positive attitude
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- A team player
How To Apertum Online Recruitment 2020?
All Eligible and Interested candidates can this . Shortlisted candidates will receive an email with the confirmation of the interview date/venue and other details.
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