Apertum Online Recruitment 2020 | Associate – Customer Service

Apertum Online Recruitment 2020 | Apertum Online is looking for Associate – Customer Service at the Mumbai location. All details are given below lets check the description.

Company Name: Apertum Online Pvt. Ltd

Role: Associate – Customer Service

Location: Mumbai

Experience: Fresher/Experiecned

Qualification: B.E/B.Tech

Job Type: Full Time

Salary: Best In Industry

Official Website: https://apertumo.com

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Job Description:

Handling customer queries on Web Chat, E-mails and Social Media
Educate current and potential customers with product and service information
Maintain accurate customer records
Identify and escalate priority issues to the Team Leader and Ops Team
Actively participate in team meetings

Key Performance Indicators :

Handle all queries in a polite, professional manner
Probe and trouble-shoot customer queries, and provide a suitable and satisfactory solution
Educate customers on services and processes
Escalate any issues to the Team Leader
Achieve agreed KPIs and Objectives
Attend coaching sessions with Customer Service Supervisor
Adhere strictly to shift schedules
Adhere to laid down internal policies, procedures and processes
Work collaboratively with the team
Logical reasoning

Skills :

Good typing skill
Fluent in written and spoken English
An excellent communicator
5 days working
Rotational shifts and week offs
Must be time flexible and able to work in a shift system including Public holidays and weekends
Positive attitude
Able to work well under pressure and under minimum supervision
A fast learner who is able to work with set targets
A team player

How To Apertum Online Recruitment 2020?

All Eligible and Interested candidates can this . Shortlisted candidates will receive an email with the confirmation of the interview date/venue and other details.

Apertum Online Recruitment 2020:

B.E/B.Tech off campus Drives

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