Apertum Online Recruitment 2020 | Associate – Customer Service | Any Graduate

Apertum Online Recruitment 2020 | Apertum Online is looking for Associate – Customer Service at the Mumbai location. All details are given below lets check the description.

Company Name: Apertum Online Pvt. Ltd

Role: Associate – Customer Service

Location: Mumbai

Experience: Fresher/Experiecned

Qualification: B.E/B.Tech

Job Type: Full Time

Salary: Best In Industry

Official Website: https://apertumo.com

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Job Description:

  • Handling customer queries on Web Chat, E-mails and Social Media
  • Educate current and potential customers with product and service information
  • Maintain accurate customer records
  • Identify and escalate priority issues to the Team Leader and Ops Team
  • Actively participate in team meetings

Key Performance Indicators :

  • Handle all queries in a polite, professional manner
  • Probe and trouble-shoot customer queries, and provide a suitable and satisfactory solution
  • Educate customers on services and processes
  • Escalate any issues to the Team Leader
  • Achieve agreed KPIs and Objectives
  • Attend coaching sessions with Customer Service Supervisor
  • Adhere strictly to shift schedules
  • Adhere to laid down internal policies, procedures and processes
  • Work collaboratively with the team
  • Logical reasoning

Skills :

  • Good typing skill
  • Fluent in written and spoken English
  • An excellent communicator
  • 5 days working
  • Rotational shifts and week offs
  • Must be time flexible and able to work in a shift system including Public holidays and weekends
  • Positive attitude
  • Able to work well under pressure and under minimum supervision
  • A fast learner who is able to work with set targets
  • A team player

How To Apertum Online Recruitment 2020?

All Eligible and Interested candidates can this . Shortlisted candidates will receive an email with the confirmation of the interview date/venue and other details.

Apertum Online Recruitment 2020:

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