Dell Recruitment 2020 | Dell Hiring Technical Support

Dell Recruitment 2020 | Dell Hiring technical support at the bangalore location. All details are given below.

Company Name: Dell

Role: Technical Support

Location: Bangalore

Experience: 0 – 2 Years

Qualification: B.E/B.Tech

Job Type: Full Time

Job ID: R074917

Salary: Best In Industry

Official Website: www.dell.com

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Job Description:

• Provide first level Support on Dell supplied products and/or peripherals
• Assign incidents in line with documented guidelines and procedures
• Demonstrate good judgment in analyzing information to make routine decisions.
• Handle inbound calls, emails, and web interface to support existing and new customers.
• Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs.
• Be compliant and adhere to process design as per the management decision.
• Cooperate and collaborate with colleagues, cross- functionally, to support the technical solution process.
• Understand the administrative and operational requirements of the job.
• Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database

Essential Requirements:

• First-rate customer focus, phone etiquette and work ethic
• Excellent communications skills
• Graduate Fresher to 4 years of relevant work experience required
• Undergrad with 1 year of relevant work experience required
• Should be willing to work in shifts in a 24 x7 work environment • Should be residing within Transport Boundaries
• Ability to handle stressful situations.
• Goal/Career oriented and self-motivated

Desirable Requirements:

• Good Knowledge of PC Hardware/Software for desktop & portable systems
• Any relevant Certification/Qualification

Dell Recruitment 2020 :

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