Parexel Recruitment 2020 | Parexel Is looking for a Technical Support Analyst at the Bangalore location. All details are given below let’s check the details.
Company Name: Parexel
Role: Technical Support Analyst
Job Type: Full Time
Job ID: 61450BR
Salary: Best In Industry
Official Website: www.parexel.com
- Deliver a positive, memorable, and meaningful service to both internal and external customers
- Be responsible for the timely and effective delivery of personally assigned objectives to agreed standards and within agreed timescales
- Develop and maintain good relationships with all stakeholders and ensure they are kept informed of work in progress and involved in relevant decision making.
- Provide service related to supporting the second line support function for software issues raised, triaging them and bringing them to a successful and timely conclusion.
- Diagnose application defects from exhibited symptoms; devise potential a work-around for customers and enter an in-depth technical analysis of root cause into the defect tracking system
- Participate fully in the development of processes to improve the service levels on support activities as requested – improving resolution times or quality as needed (e.g. maintain and share info on resolved issues, identify improvements to ‘support’ documentation, etc.)
- Assist less experienced team members, helping them to develop the knowledge and skills necessary to perform their roles effectively
- Customer Service experience (essential)
- Understanding of SQL (essential)
- Technical Helpdesk experience (essential)
- Unit and system testing/validation desirable
- ITIL Incident and Problem management desirabl
How To Apply For Parexel Recruitment 2020?
All Eligible and Interested candidates can apply for this Recruitment by using the below mentioned link. Shortlisted candidates will receive an email with the confirmation of the interview date/venue and other details.
Apply For Parexel Recruitment 2020: Click Here
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