Parexel Recruitment 2020 | Parexel Hiring Support Analyst | Parexel Careers

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Parexel Recruitment 2020 | Parexel Is looking for a Technical Support Analyst at the Bangalore location. All details are given below let’s check the details.

Company Name: Parexel

Role: Technical Support Analyst

Location: Hyderabad

Experience: Freshers

Qualification: B.E/B.Tech

Job Type: Full Time

Job ID: 61450BR

Salary: Best In Industry

Official Website: www.parexel.com

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Job Description:

  • Deliver a positive, memorable, and meaningful service to both internal and external customers
  • Be responsible for the timely and effective delivery of personally assigned objectives to agreed standards and within agreed timescales
  • Develop and maintain good relationships with all stakeholders and ensure they are kept informed of work in progress and involved in relevant decision making.
  • Provide service related to supporting the second line support function for software issues raised, triaging them and bringing them to a successful and timely conclusion.
  • Diagnose application defects from exhibited symptoms; devise potential a work-around for customers and enter an in-depth technical analysis of root cause into the defect tracking system
  • Participate fully in the development of processes to improve the service levels on support activities as requested – improving resolution times or quality as needed (e.g. maintain and share info on resolved issues, identify improvements to ‘support’ documentation, etc.)
  • Assist less experienced team members, helping them to develop the knowledge and skills necessary to perform their roles effectively

Skills:

  • Customer Service experience (essential)
  • Understanding of SQL (essential)
  • Technical Helpdesk experience (essential)
  • Unit and system testing/validation desirable
  • ITIL Incident and Problem management desirabl

How To Parexel Recruitment 2020?

All Eligible and Interested candidates can this . Shortlisted candidates will receive an email with the confirmation of the interview date/venue and other details.

Parexel Recruitment 2020:

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