Parexel Recruitment 2020 | Parexel Is looking for a Technical Support Analyst at the Bangalore location. All details are given below let’s check the details.
Company Name: Parexel
Role: Technical Support Analyst
Location: Hyderabad
Experience: Freshers
Qualification: B.E/B.Tech
Job Type: Full Time
Job ID: 61450BR
Salary: Best In Industry
Official Website: www.parexel.com
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Job Description:
- Deliver a positive, memorable, and meaningful service to both internal and external customers
- Be responsible for the timely and effective delivery of personally assigned objectives to agreed standards and within agreed timescales
- Develop and maintain good relationships with all stakeholders and ensure they are kept informed of work in progress and involved in relevant decision making.
- Provide service related to supporting the second line support function for software issues raised, triaging them and bringing them to a successful and timely conclusion.
- Diagnose application defects from exhibited symptoms; devise potential a work-around for customers and enter an in-depth technical analysis of root cause into the defect tracking system
- Participate fully in the development of processes to improve the service levels on support activities as requested – improving resolution times or quality as needed (e.g. maintain and share info on resolved issues, identify improvements to ‘support’ documentation, etc.)
- Assist less experienced team members, helping them to develop the knowledge and skills necessary to perform their roles effectively
Skills:
- Customer Service experience (essential)
- Understanding of SQL (essential)
- Technical Helpdesk experience (essential)
- Unit and system testing/validation desirable
- ITIL Incident and Problem management desirabl
How To Parexel Recruitment 2020?
All Eligible and Interested candidates can this . Shortlisted candidates will receive an email with the confirmation of the interview date/venue and other details.
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