Unisys Recruitment 2020 | Unisys is looking for Service Desk Associate at Bengaluru and Hyderabad location. All the details are given below let’s check the description.
Company Name: Unisys
Role: Service Desk Associate
Location: Bangalore / Hyderabad
Experience: 0 to 1 Year
Qualification: Any Degree
Job Type: Full Time
Salary: Best In Industry
Official Website: www.unisys.com
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Job Description:
- The first point of contact for all end-user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems, and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight
Skills :
- Excellent verbal and written communication.
- Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Multitasking and coordination skills
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- Willingness and ability to work in shifts (24 x 7)
How To Apply For Unisys Careers?
All Eligible and Interested candidates can apply for this Recruitment by using the below mentioned link. Shortlisted candidates will receive an email with the confirmation of the interview date/venue and other details.
Register Here: Click Here (Mandatory)
Apply For Unisys Recruitment 2020: Click Here
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