Unisys Recruitment 2020 | Unisys is looking for Service Desk Associate at Bengaluru and Hyderabad location. All the details are given below let’s check the description.
Company Name: Unisys
Role: Service Desk Associate
Location: Bangalore / Hyderabad
Experience: 0 to 1 Year
Qualification: Any Degree
Job Type: Full Time
Salary: Best In Industry
Official Website: www.unisys.com
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Job Description:
- The first point of contact for all end-user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems, and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight
Skills :
- Excellent verbal and written communication.
- Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Multitasking and coordination skills
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- Willingness and ability to work in shifts (24 x 7)
How To Unisys Careers?
All Eligible and Interested candidates can this . Shortlisted candidates will receive an email with the confirmation of the interview date/venue and other details.
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