Unisys Recruitment 2020 | Any Graduate Freshers | Unisys Careers | Service Desk Associate

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Unisys Recruitment 2020 | Unisys is looking for Service Desk Associate at Bengaluru and Hyderabad location. All the details are given below let’s check the description.

Company Name: Unisys

Role: Service Desk Associate

Location: Bangalore / Hyderabad

Experience: 0 to 1 Year

Qualification: Any Degree

Job Type: Full Time

Salary: Best In Industry

Official Website: www.unisys.com

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Job Description:

  • The first point of contact for all end-user reported issues or requests
  • Typically provides technical support for Internal and External customers
  • Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems, and/or applications for customers and/or employees
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
  • Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering
  • Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
  • Support multiple clients through customer service professionalism and insight

Skills :

  • Excellent verbal and written communication.
  • Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
  • Multitasking and coordination skills
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
  • Willingness and ability to work in shifts (24 x 7)

How To Unisys Careers?

All Eligible and Interested candidates can this . Shortlisted candidates will receive an email with the confirmation of the interview date/venue and other details.

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Unisys Recruitment 2020:

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