PowerSchool Recruitment 2021 | PowerSchool is looking for an associate software engineer at the Bangalore location. All details are given below let’s check the description. PowerSchool Careers
Company Name: PowerSchool
Role: Associate Technical Support Engineer
Experience: 0 – 2 years
Job Type: Full Time
Salary: Best In Industry
PowerSchool Recruitment 2021
- This position, under the general direction of both the supervisor and manager, provides technical support for our award-winning K- 12 software systems.
- This position provides world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction.
- This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues.
- This position will interact with customers via telephone and written internet based communication.
- To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.
- The requirements listed below are representative of the knowledge, skill and/or ability required.
- 0-2 years’ prior experience in a technical support role
- Proficient in Microsoft Office suite
- Salesforce experience preferred
- Prior CRM experience preferred
- Have Strong attention to detail and time management
- Should have Strong oral and written communication skills
- Strong customer service and conflict resolution skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Associate’s degree or equivalent work experience
- Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
- Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
- Logs and tracks calls using problem management database and maintains history records and related problem documentation
- Prepares standard statistical reports, such as help desk incident reports
- Consults with programmers to explain software errors or to recommend changes to programs
- May test software and hardware to evaluate ease of use and whether product will aid user in performing work
- All other duties as assigned
How To PowerSchool Careers 2021?
All Eligible and Interested candidates can this . Shortlisted candidates will receive an email with the confirmation of the interview date/venue and other details.
Apply Link: Click Here
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