PowerSchool Recruitment 2021

PowerSchool Recruitment 2021 | PowerSchool is looking for an associate software engineer at the Bangalore location. All details are given below let’s check the description. PowerSchool Careers

PowerSchool Recruitment

Company Name: PowerSchool

Role: Associate Technical Support Engineer

Location: Bangaluru

Experience: 0 – 2 years

Qualification: B.E/B.Tech

Job Type: Full Time

Salary: Best In Industry

Job Description:

This position, under the general direction of both the supervisor and manager, provides technical support for our award-winning K- 12 software systems.
This position provides world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction.
This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues.
This position will interact with customers via telephone and written internet based communication.

Qualification:

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.

0-2 years’ prior experience in a technical support role
Proficient in Microsoft Office suite
Salesforce experience preferred
Prior CRM experience preferred
Have Strong attention to detail and time management
Should have Strong oral and written communication skills
Strong customer service and conflict resolution skills
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
Associate’s degree or equivalent work experience

Responsibilities:

Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
Logs and tracks calls using problem management database and maintains history records and related problem documentation
Prepares standard statistical reports, such as help desk incident reports
Consults with programmers to explain software errors or to recommend changes to programs
May test software and hardware to evaluate ease of use and whether product will aid user in performing work
All other duties as assigned

How To PowerSchool Careers 2021?

All Eligible and Interested candidates can this . Shortlisted candidates will receive an email with the confirmation of the interview date/venue and other details.

Apply Link: Click Here

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