PowerSchool Recruitment 2021 | Bangalore | Fresher | B.E/B.Tech | 0 to 2 Years Exp

PowerSchool Recruitment 2021 | PowerSchool is looking for an associate software engineer at the Bangalore location. All details are given below let’s check the description. PowerSchool Careers

PowerSchool Recruitment

Company Name: PowerSchool

Role: Associate Technical Support Engineer

Location: Bangaluru

Experience: 0 – 2 years

Qualification: B.E/B.Tech

Job Type: Full Time

Salary: Best In Industry

PowerSchool Recruitment 2021

Job Description:

• This position, under the general direction of both the supervisor and manager, provides technical support for our award-winning K- 12 software systems.
• This position provides world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction.
• This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues.
• This position will interact with customers via telephone and written internet based communication.

Qualification:

• To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.
• The requirements listed below are representative of the knowledge, skill and/or ability required.

• 0-2 years’ prior experience in a technical support role
• Proficient in Microsoft Office suite
• Salesforce experience preferred
• Prior CRM experience preferred
• Have Strong attention to detail and time management
• Should have Strong oral and written communication skills
• Strong customer service and conflict resolution skills
• Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
• Associate’s degree or equivalent work experience

Responsibilities:

• Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
• Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
• Logs and tracks calls using problem management database and maintains history records and related problem documentation
• Prepares standard statistical reports, such as help desk incident reports
• Consults with programmers to explain software errors or to recommend changes to programs
• May test software and hardware to evaluate ease of use and whether product will aid user in performing work
• All other duties as assigned

Apply Link: Click Here

Apply for B.Tech Off Campus Drives

Also Check

1. How to Write a Resume With No Experience
2. Tips For Writing A Resume: How To Write A Resume That Gets You Hired 2021
3. Do and Don’ts For Job Interview In Freshers 2021
4. How to prepare for technical interview for Freshers
5. Tips For Writing A Resume For Freshers In 2021
6. How to Prepare For Job Interview in 2021

Interview Questions

Infosys interview questions

TCS Technical Interview Questions

Stay tuned with www.startupjobsportal.com to receive more such updates on jobs.