Vymo Recruitment 2021 | Vymo hiring Technical Support Executive at the Bangalore location. All required details are given below. Job description and responsibilities, and duties. Please read carefully before apply. B.Com/B.Tech /BCA /Engg graduates candidates can apply.
Company Name: Vymo
Role: Technical Support Executive
Experience: Atleast 1 year
Qualification: B.Com/B.Tech /BCA /Engg graduates
Job Type: Full Time
Salary: Best In Industry
Vymo Recruitment Process
- Provide technical assistance and support for incoming concerns and issues related to the VYMO App and it’s usage.
- Document internal procedures in Confluence and work through the problem-solving process with customers, empowering them to do the same in the future.
- Creates documents based on changes that has happened in the client systems and how it impacts Vymo.
- Suggests changes to the processes within Vymo based on these. Report significant and recurring issues to the L3 support team
Qualification for Vymo Recruitment:
- B.Com/B.Tech /BCA /Engg graduates with any technical courses completed/certified
- Prefer candidates who have at least 1 year of technical experience in a Helpdesk role managing support related queries
- Debugging ability, Customer Service oriented, Excellent verbal/written communication skills
- Ownership towards the tasks at hand, chasing up for end-to-end completion.
- Any technical certification is preferable
- Strong working knowledge of MS Office
Responsibilities and Duties For Vymo Recruitment:
- Provide a bullet point list of the responsibilities and duties of this job.
- Monitor and respond quickly and effectively to requests/tickets received through the freshdesk Helpdesk or through the dedicated phone support line that is open to the client’s end-users
- Ensure that the Resolve Time for Tickets is kept at a minimum, with the First response going to the customer as per the SLAs
Following to closure on issues raised, which does not limit to but includes:
- Raising a BUG/CR and following up on the same on JIRA (Creating a Slack Channel/Alerting on other communication channels that include the relevant stakeholder is of paramount important when raising a P0 BUG) Also Read: How to Answer “Tell Me About Yourself”
- Keeping a checklist/tracker for those BUGs/CRs and escalate them if they are close to missing their TATs based on the priority levels raised in the BUG/CR.
- Empower yourself with the workflow/logic/business demands of all the Clients that VYMO supports with a view to having comprehensive knowledge
- Pass on to L2/POD4 teams all/necessary details that involves any specific or generic issue that needs to be immediately addressed or needs a L2 level debugging
- Must be flexible to work in US business hours (both EST and PST)
How To Apply For Vymo Recruitment 2021?
Eligible candidates apply this Vymo Recruitment 2021 in online by the following the link. All details will be shared via emails.
Interested applicants can apply for the post through Link
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