Capgemini Graduate Hiring 2021 and 2020 | Service Desk | Any Degree (3 years) | Last Date: 28 November 2021

Capgemini Graduate Hiring Candidates 2020 and 2021 batch. Any Degree (3 years) candidates should apply for this capgemini off campus drive 2021 and 2020 batch. The location will be Kolkata / Bangalore. Last Date is 28 November 2021. Capgemini Jobs For Freshers

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Company Name: Capgemini

Role: Service Desk

Location: Kolkata / Bangalore

Experience: Freshers

Qualification: Any Degree (3 Years)

Batch: 2020 and 2021

Last Date: 28 November 2021

Job Type: Full Time

Salary: 2.5 LPA

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Capgemini Graduate Hiring Process

Job Description:

Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution
Clarify customer requirements
probe for and confirm understanding of requirements or problem
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy

Desired Skills:

Should have excellent communication and English speaking skills
Should have good interpersonal skills and ability to perform under pressure
Basic computing skills
Willing to work in a 24/7 environment
Should be open to sign Service Level Agreement

Qualification & Criteria

Candidates must have completed graduation in 2020 & 2021
10th,12th & Graduation – 55% & Above
Candidates must be open to relocate to any location and work in night shifts
Candidates must be available to join immediately
Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
Should be open to sign Service Level Agreement

Please Note:

Only shortlisted candidates will be invited for the assessment / selection process
Selection process will be done in virtual mode
Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online