Elevate Off Campus Drive 2022 | Trainee | 2022 Batch | B.E/B.Tech

Elevate Off Campus Drive 2022 | Elevate Hiring Trainee for the Gurgaon location. Elevate is looking for a Trainee in Information Technology. This opportunity is for early-career starters interested in breaking into the tech industry while gaining real-world experience.

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Company Name:	Elevate
Role:	Trainee – Information Technology
Location:	Gurgaon
Experience:	Fresher
Qualification:	B.E/B.Tech
Batch:	2022
Job Type	Full Time
Salary:	Best In industry

Elevate Off Campus Drive 2022 Details

Specifically you will:

Provide first contact support Receives and handles requests for service, following agreed procedures.
Promptly allocates calls as appropriate
Logs incidents and service requests and maintains relevant records
Identities and classifies incident types and service interruptions
Record incidents cataloging them by symptom and resolution Acts under guidance to record and track data for your services.
Act as an escalation point for advanced or difficult help requests.
Build rapport with internal and external customers
Escalate incidents with accurate documentation to a suitable technician or vendor, when required
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken through to final resolution.
Use remote tools and diagnostic utilities to aid in troubleshooting
Research solutions through the internal and external knowledge base as needed.
Install the software and ensure definitions are up to date.
Test fixes to ensure the problem has been adequately resolved.
Develop help sheets and FAQ lists for end users.

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Experience

Junior College or some college (must not have received a Bachelor’s degree yet)

Skills for Success:

Ability to communicate effectively (verbal and written) with multiple stakeholders to understand and resolve issues
Experience with Microsoft Office tools, creating/maintaining excel
spreadsheets
Attention to detail and problem-solving ability
Ability to analyze data and communicate ideas clearly