ITC Infotech Off Campus Hiring 2022 | Junior Systems Admin | Fresher | Bangalore

ITC Infotech Off Campus Hiring 2022 | ITC Infotech Recruitment Junior Systems Admin for the Bangalore location. Required details responsbilities, Job description and Appl link given below.

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Company Name:ITC Infotech
Role:Junior Systems Admin
Location:Bangalore
Experience:Fresher (0 – 2)
Qualification:B.E./B.Tech/MCA
Batch:Not Mentioned
Job Type:Full Time
Salary:Best In Industry

ITC Infotech Off Campus Hiring 2022 Details

Job Description:

  • We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems.
  • You will answer queries on basic technical issues and offer advice to solve them.
  • An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
  • They must also be customer-oriented and patient to deal with difficult customers.
  • The goal is to create value for clients that will help preserve the company’s reputation and business.

Requirements:

  • Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Applications
  • An ITIL qualification is preferable but not essential. MCP certification would be desirable
  • Knowledge in ServiceNow tool would be desirable
  • Strong troubleshooting knowledge in Wired, Wireless and VPN Network Active Directory and Office applications.
  • Proven experience as a help desk technician or other customer support role (2+years of experience)
  • It is 24 x 7 support. The work can be busy and demanding.
  • Willing to work any shift especially in night shifts and also weekend shifts.
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English and excellent in co

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Responsibilities For ITC Infotech Off Campus Hiring 2022

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

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