NTT Data Off Campus Hiring 2022 | Technical Support Engineer | New Delhi

NTT Data Off Campus Hiring 2022 | NTT Data Recruitment Technical Support Engineer for the New Delhi location. Required details are given below. Entry level freshers candidates can apply for this NTT Data recruitment.

Company Name:	NTT Data
Role:	Technical Support Engineer
Location:	New Delhi
Experience:	Fresher (Entry level)
Qualification:	B.E/B.Tech
Batch:	Not Mentioned
Job Type:	Full Time
Salary:	Best In Industry

NTT Data Off Campus Hiring 2022 Details

Requirements:

Ability to communicate and work across different cultures and social groups
Ability to plans activities and projects well in advance, and takes into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurised environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Responsibilities:

Monitors client infrastructure and solutions
Identify problems and errors prior to or when they occur
Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigate first line incidents assigned and identify the root cause of incidents and problems
Fulfil approved requests following agreed procedures
Provide telephonic or chat support to clients when required
Execute approved maintenance activities including patching and configuration changes
Follow the required handover procedures for shift changes to ensure service continuity
Report and escalate incidents where necessary
Ensure the efficient and comprehensive resolutions of incidents and requests
Proactively identify opportunities for work optimisation
Update existing knowledge articles or create new ones
Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.

Required Experience:

Entry level experience or completion of relevant intern program
Entry level experience with troubleshooting and providing support required in network/ data centre/ systems/ storage administration and monitoring Services within a medium to large ICT organisation.