Unisys Off Campus Drive 2022 | Unisys Service Desk Associate (International Voice Support – Fresher) for the Hyderabad location. any Engineering and Non-Engineering Graduates (2020 and 2021 Batch) candidates can apply for this off campus drive 2022.
Company Name: Unisys
Role: Service Desk Associate (International Voice Support – Fresher)
Qualification: (Any Engg & Non-Engg) Graduates
Batch: 2020 and 2021 Batch
Job Type: Full Time
Salary: Best in Industry
Unisys Off Campus Drive 2022
- A minimum qualification any Engineering and Non-Engineering Graduates (2020 and 2021 Batch)
- Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
- Excellent verbal and written communication.
- Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Multitasking and coordination skills
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- Willingness and ability to work in shifts (24 x 7)
- First point of contact for all end user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight
How To Apply For Unisys Off Campus Drive 2022?
Eligible candidates apply for this Drive online by following the link. All details will be shared via email.
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