Infosys BPM Off Campus Hiring 2022 | Infosys BPM is hiring Process Executive for the Bangalore location. Required details are given below. Any Graduate can apply for this hiring drive 2022.
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Company Name: Infosys BPM
Role: Process Executive
Location: Bangalore
Experience: Freshers
Qualification: Any Graduate
Batch: Any Batch
Job Type: Full Time
Salary: Best in Industry
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Infosys BPM Off Campus Hiring 2022
Responsibilities:
SLA Compliance:
- Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process
Process Compliance:
- Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed;
- Ensures appropriate documentation of the upshot from the last transaction on the clients’ account
Customer Interaction:
- Resolves individual cases that need re-work to ensure high C-Sat / NPS score from the end user
Process Reengineering:
- Delivers on the new process / approach to meet client / internal goals
Knowledge Management:
- The Process Executive shares experiences in order to facilitate capture of tacit knowledge
Service Desk:
- Attends to service desk calls on process related issues in order to provide support/assistance to customers and log incidents for tracking and escalate to Level 2 & 3 support as appropriate.
- Ability to work in 24 X 7 shift and adaptation to client holiday calendar including continuous night shifts.
Production Support and Operations (Incident Management):
- Monitor applications, batch jobs, servers, network devices, Databases, operating systems using monitoring tools in order to provide first level monitoring services to customer environments;
- Raise tickets if necessary, acknowledge (Respond) and Resolve minor tickets/ service requests in order to ensure adequate support per the SLA;
- Communicate and provide regular updates to stakeholders, escalate alerts/ tickets/ related issues to the next level if required in order to get faster/ further assistance for resolving the issue
Maintenance:
- Provide support services during scheduled releases in order to minimize downtime through close monitoring to the activities
Root Cause Analysis:
- Provide data for analysis of Level 1 issues logged and classify based on similar categories in order to reduce inflow of repetitive issues
Skills:
- Domain(IBPO)
- Human Resource Outsourcing
- Talent Development-Learning
How To Apply For Infosys BPM Off Campus Hiring 2022?
Eligible candidates apply for this Drive online by following the link. All details will be shared via email.
Apply For Infosys BPM Off Campus Hiring 2022: Click Here
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