Wipro Hiring Drive 2022 | Wipro is hiring Service Desk Analyst for the chennai location. Any Graduate candidates can apply for this hiring drive 2022.
Company Name: Wipro
Role: Service Desk Analyst
Location: Chennai
Experience: Freshers
Qualification: Any Graduate
Batch: Not Mentioned
Job Type: Full Time
Salary: Best in Industry
Wipro Hiring Drive 2022
Job Description:
- The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives
Responsibilities:
- Respond to queries from all calls, portal, emails, chats fromthe client
- Become familiar with each client and their respectiveapplications/ processes
- Learn fundamental operations of commonly-used software, hardwareand other equipment
- Follow standard service desk operating procedures by accuratelylogging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respectto TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the definedhelpdesk policies and framework.
Regular MIS & resolution log management on queriesraised:
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers tothe appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
Skill:
- Process Excellence – Ability to follow the Service Deskstandards and norms to produce consistent results, provide effectivecontrol and reduction of risk – Competent to Expert
- Domain Knowledge – Knowledge of process/ domain managed– Competent to Expert
How To Apply For Wipro Hiring Drive 2022?
Eligible candidates apply for this Drive online by following the link. All details will be shared via email.
Apply For Wipro Hiring Drive 2022: Click Here
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