Wipro Hiring Drive 2022 For Service Desk Analyst | Any Graduate | Freshers

Wipro Hiring Drive 2022 | Wipro is hiring Service Desk Analyst for the chennai location. Any Graduate candidates can apply for this hiring drive 2022.

Company Name: Wipro

Role: Service Desk Analyst

Location: Chennai

Experience: Freshers

Qualification: Any Graduate

Batch: Not Mentioned

Job Type: Full Time

Salary: Best in Industry

Wipro Hiring Drive 2022

Job Description:

  • The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives

Responsibilities:

  • Respond to queries from all calls, portal, emails, chats fromthe client
  • Become familiar with each client and their respectiveapplications/ processes
  • Learn fundamental operations of commonly-used software, hardwareand other equipment
  • Follow standard service desk operating procedures by accuratelylogging all service desk tickets using the defined tracking software
  • Ensure that the scorecard is maintained as per SoW with respectto TAT, SLA & hits
  • Manage all queries or escalate if not resolve as per the definedhelpdesk policies and framework.

Regular MIS & resolution log management on queriesraised:

  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback, suggestions, escalations by customers tothe appropriate internal team
  • Identify and suggest improvements on processes, procedures etc.

Skill:

  • Process Excellence – Ability to follow the Service Deskstandards and norms to produce consistent results, provide effectivecontrol and reduction of risk – Competent to Expert
  • Domain Knowledge – Knowledge of process/ domain managed– Competent to Expert

How To Apply For Wipro Hiring Drive 2022?

Eligible candidates apply for this Drive online by following the link. All details will be shared via email.

Apply For Wipro Hiring Drive 2022: Click Here

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