Diebold Nixdorf Freshers Hiring 2022 Associate Service Quality Specialist | B.A/B.S

Diebold Nixdorf Freshers Hiring 2022 | Diebold Nixdorf Hiring Associate Service Quality Specialist for Fresher(0-2) in Hyderbad location.Any Batch and Any Graduate B.E/B.Tech/B.A/B.S cadidates are eligible.Apply link job description given given below.

Company Name: Diebold Nixdorf

Role: Associate Service Quality Specialist

Location: Hyderabad

Experience: Freshers (0-2)

Qualification: B.A/B.S

Batch: Any Batch

Job Type: Full Time

Salary: Best in Industry

Diebold Nixdorf Freshers Hiring

Job Description:

  • Ensures quality and consistency of customer service levels through continual review, feedback and service provider coaching, training and development.
  • Listens in on calls, recordings and/or other customer interactions to evaluate service provider skills in dealing with customers.
  • Verifies / ensures the accuracy and effectiveness of information or advice provided to customers.
  • May act as “floorwalker” to give immediate assistance to customer service associates regarding customer inquiries.

Requirements:

  • BA/BS degree and 0-2 years’ relevant experience OR equivalent combination of education and experience

Responsibilities:

  • Gains familiarity with Service Quality concepts, practices and methodologies.
  • Learns to perform Service Quality Specialist duties, including:
  • Monitoring performance and quality metrics (e.g., call calibration, agent performance, customer feedback),
  • Using various customer satisfaction and call monitoring measurement tools,
  • Updating and monitoring the tools and systems used to capture Customer Satisfaction and call logs,
  • Developing Service Quality summary reports for key stakeholder teams,
  • Following up with internal stakeholders on process improvement and training-related matters,
  • Learns Service Quality Analysis policies and guidelines.
  • Learns how Service Quality supports and integrates with other DN departments and with third-party vendors / suppliers.
  • Proactively learns team roles and priorities

How To Apply For Diebold Nixdorf Freshers Hiring 2022 ?

Eligible candidates apply for this Drive online by following the link. All details will be shared via email.

Apply For Diebold Nixdorf Freshers Hiring 2022: Click Here

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