Diebold Nixdorf Freshers Hiring 2022 | Diebold Nixdorf Hiring Associate Service Quality Specialist for Fresher(0-2) in Hyderbad location.Any Batch and Any Graduate B.E/B.Tech/B.A/B.S cadidates are eligible.Apply link job description given given below.
Company Name: Diebold Nixdorf
Role: Associate Service Quality Specialist
Experience: Freshers (0-2)
Batch: Any Batch
Job Type: Full Time
Salary: Best in Industry
Diebold Nixdorf Freshers Hiring
- Ensures quality and consistency of customer service levels through continual review, feedback and service provider coaching, training and development.
- Listens in on calls, recordings and/or other customer interactions to evaluate service provider skills in dealing with customers.
- Verifies / ensures the accuracy and effectiveness of information or advice provided to customers.
- May act as “floorwalker” to give immediate assistance to customer service associates regarding customer inquiries.
- BA/BS degree and 0-2 years’ relevant experience OR equivalent combination of education and experience
- Gains familiarity with Service Quality concepts, practices and methodologies.
- Learns to perform Service Quality Specialist duties, including:
- Monitoring performance and quality metrics (e.g., call calibration, agent performance, customer feedback),
- Using various customer satisfaction and call monitoring measurement tools,
- Updating and monitoring the tools and systems used to capture Customer Satisfaction and call logs,
- Developing Service Quality summary reports for key stakeholder teams,
- Following up with internal stakeholders on process improvement and training-related matters,
- Learns Service Quality Analysis policies and guidelines.
- Learns how Service Quality supports and integrates with other DN departments and with third-party vendors / suppliers.
- Proactively learns team roles and priorities
How To Apply For Diebold Nixdorf Freshers Hiring 2022 ?
Eligible candidates apply for this Drive online by following the link. All details will be shared via email.
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