Kroll Off Campus Hiring 2022 | Kroll is hiring Junior Service Desk Analyst for the mumbai location. Bachelor’s Degree preferred for this role. freshers candidates can apply for this off campus drive 2022.
Company Name: Kroll
Role: Junior Service Desk Analyst
Location: Mumbai
Experience: Freshers
Qualification: Bachelor’s Degree
Batch: 2021, 2022 Batch
Job Type: Full Time
Salary: Best in Industry
Kroll Off Campus Hiring 2022
Qualifications:
- Bachelor’s Degree preferred
- Proficiency in English. Bilingual preferred with a good knowledge of Spanish/Italian/German/Japanese
- An ITIL qualification is preferable but not essential
- Sound understanding on customer support, operations and processes
Responsibilities:
- Provide first level technical assistance via phone and electronically
- Support the company’s content management and file sharing application
- Assign and maintain user access to the file sharing application
- Initiate and complete onboarding and offboarding activities for all new hires and exits
- Provide training on functionalities and capabilities of the File sharing application
- Identify potential issues and Troubleshoot application related issues
- Identify and escalate situations requiring urgent attention
- Work with the vendor directly to resolve issues
- Act as a single point of contact for users
- Escalate recurring problems to the Service Desk supervisor
- Follow up with end users to provide status updates as per Service Level guidelines
- Support end users with their use of all Internal applications
- Log all incidents and requests in the ITSM tool
- Identify new issues and contribute to Knowledge Base development stay current with system information, changes and updates
- Adhere to the documented policies and procedures
Requirements:
- Ability and willingness to work in a 247365 environment
- Excellent communication skills
- Strong customer service skills
- Knowledge on Active Directory and Exchange
- Knowledge on Files sharing applications
- Knowledge on ServiceDesk or IT incident management software
- Basic knowledge of User and Security groups
How To Apply For Kroll Off Campus Hiring 2022?
Eligible candidates apply for this Drive online by following the link. All details will be shared via email.
Apply For Kroll Off Campus Hiring 2022: Click Here
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