TCS Fresher Hiring 2022 | TCS is hiring Service Desk Analyst for the bangalore location. 2018/2019/2020/ 2021/2022 batch candidates are eligible for this off campus drive 2022.
Company Name: TCS
Role: Service Desk Analyst
Qualification: Any Graduate
Job Type: Full Time
Salary: Best in Industry
TCS Fresher Hiring 2022
- 15 years of full-time education
- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Managing one or more customer service or service desk functions.
- Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
- Delivering customer service through multiple channels including human, digital, self-service, and automated.
- Receives and handles requests for service, following agreed procedures.
- Logs incidents and service requests and maintains relevant records:
- Identifies and classifies incident types and service interruptions
- Records incidents cataloging them by symptom and resolution
- Escalates complex or unresolved incidents.
- During change, acts systematically to respond today by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
- Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.
- Maintains records, informs users about the process and advises relevant persons of actions taken.
- Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
- Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
How To Apply For TCS Fresher Hiring 2022?
Eligible candidates apply for this Drive online by following the link. All details will be shared via email.
Apply For TCS Fresher Hiring 2022: Click Here
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