CGI Recruitment Notification 2022 | CGI Freshers hiring for Service Desk Technical Analyst in Bangalore location. Any Graduate candidates are elgible.Apply link and job description given below.
Company Name: CGI
Role: Service Desk Technical Analyst
Location: Bangalore
Experience: Freshers
Qualification: Any Graduate
Batch: 2021/2022 Batch
Job Type: Full Time
Salary: Best in Industry
CGI Recruitment Notification 2022
Job Description:
- Respond to requests for technical assistance by following prescribed procedures.
- Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Assign unresolved tickets to the appropriate support team.
- Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
- Identify and escalate tickets requiring urgent attention and action.
- Stay current with system information, changes and updates.
- Adhere to work schedules, attendance and leave policies.
Requirements:
- Any UG/PG degree.
- Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
- Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel etc.
- Willingness to work in a 24*7 environment on rotational shifts.
- Ability to think clearly, analyze the problem and take necessary steps to fix the issue
Skills:
- Communication (Oral/Written)
- Customer Service & Support
- Problem Solving/DecisionMaking
How To Apply For CGI Recruitment Notification 2022?
Eligible candidates apply for this Drive online by following the link. All details will be shared via email.
Apply For CGI Recruitment Notification 2022: Click Here
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