Gartner Recruitment Notification 2022 | Gartner fresher hiring for Technical Support Specialist in Gurgaon/Chennai location.B.E/B.Tech candidates are eligible.Apply link and job description given below.
Company Name: Gartner
Role: Technical Support Specialist
Batch: 2021/2022 Batch
Job Type: Full Time
Salary: Best in Industry
Gartner Recruitment Notification 2022
- Addresses and resolves basic and complex incidents and requests; captures quality data and communicates that data to the rest of the team. Completes follow-up and follow-through on all tickets.
- Manages all incidents and requests to ensure that work is completed and/or handed off properly to the application development team.
- Develops technical skills necessary to resolve as many incidents at the 1stlevel as possible.
- Contributes to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures.
- Identifies, evaluates, promotes, and implements support best practices.
- Grows deeper knowledge of current corporate products, increasing ability to resolve tickets on first contact.
- Uses creativity and innovation to automate and streamline processes and procedures.
- Degree in Bachelors of Science/ Technology
- Good communicator, able to clearly and correctly express complex technical concepts in English, both verbally and in writing to support a Global organization.
- Experience with standard Microsoft products and platforms.
- Good problem solving skills
Impact of Role: Expected Results:
- Provides good assistance to all Gartner associates, within defined SLA’s
- Internal client satisfaction feedback is consistently good – high
- All tickets/request/calls/chats are correctly logged, assigned, communicated, and updated with relevant information and escalated as necessary within SLA’s and to Gartner standards
- All Outages are logged, dealt with, escalated and communicated appropriately and in a timely manor
- Accurate technical knowledgebase, documentation, policies, and processes are maintained to a high level
How To Apply For Gartner Recruitment Notification 2022?
Eligible candidates apply for this Drive online by following the link. All details will be shared via email.
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