Gartner Recruitment Notification 2022 | Gartner fresher hiring for Technical Support Specialist in Gurgaon/Chennai location.B.E/B.Tech candidates are eligible.Apply link and job description given below.
Company Name: Gartner
Role: Technical Support Specialist
Location: Gurgaon/Chennai
Experience: Freshers
Qualification: B.E/B.Tech
Batch: 2021/2022 Batch
Job Type: Full Time
Salary: Best in Industry
Gartner Recruitment Notification 2022
Job Description:
- Addresses and resolves basic and complex incidents and requests; captures quality data and communicates that data to the rest of the team. Completes follow-up and follow-through on all tickets.
- Manages all incidents and requests to ensure that work is completed and/or handed off properly to the application development team.
- Develops technical skills necessary to resolve as many incidents at the 1stlevel as possible.
- Contributes to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures.
- Identifies, evaluates, promotes, and implements support best practices.
- Grows deeper knowledge of current corporate products, increasing ability to resolve tickets on first contact.
- Uses creativity and innovation to automate and streamline processes and procedures.
Requirements:
- Degree in Bachelors of Science/ Technology
- Good communicator, able to clearly and correctly express complex technical concepts in English, both verbally and in writing to support a Global organization.
- Experience with standard Microsoft products and platforms.
- Good problem solving skills
Impact of Role: Expected Results:
- Provides good assistance to all Gartner associates, within defined SLA’s
- Internal client satisfaction feedback is consistently good – high
- All tickets/request/calls/chats are correctly logged, assigned, communicated, and updated with relevant information and escalated as necessary within SLA’s and to Gartner standards
- All Outages are logged, dealt with, escalated and communicated appropriately and in a timely manor
- Accurate technical knowledgebase, documentation, policies, and processes are maintained to a high level
How To Apply For Gartner Recruitment Notification 2022?
Eligible candidates apply for this Drive online by following the link. All details will be shared via email.
Apply For Gartner Recruitment Notification 2022
Recent Post:
Top MNC Companies For Freshers
Instant Job Updates and Alerts :
Join our Official Telegram Channel : Click Here
