Hexaware Freshers Recruitment 2022 | Hexaware Technologies Freshers Recruitment 2022 for the multiple locations. 60% or 6 CGPA and above throughout in 10th, 12th and Graduation. Apply link given below.
Company Name: Hexaware Technologies
Role: Trainee
Location: Across India
Experience: Freshers
Qualification: BSc, BCA
Batch: 2022 Batch
Last Date: 21 July 2022
Salary: Rs 3 LPA
Hexaware Freshers Recruitment 2022
Eligibility Criteria:
- 60% or 6 CGPA and above throughout in 10th, 12th and Graduation
- No Live backlogs at the time of registration
- Year of Passing: 2022 Pass out
- Work Location Mumbai/Pune/Chennai & Noida
Job Description:
- Excellent verbal and written communication in English is must
- Should have basic knowledge on ITIL process and international Client handling over the phone and email
- Meet established service level metrics for call response, technical support and customer service
- Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
- Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
- Follow and complete IT Service desk opening and closing checklists
- Research and update knowledge base for solutions that can be used to provide first call or contact resolution
- Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
- Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It’s an optional) to troubleshoot and resolve end-users laptops, desktops.
- Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner
- Candidates should be open to work in 24*7 shifts environment
- Candidates having more than 1 year of education gap and applied in last 6 months with Hexaware are not eligible for this drive
How To Apply For Hexaware Freshers Recruitment 2022?
Eligible candidates apply for this Drive online by following the link. All details will be shared via email.
Apply For Hexaware Freshers Recruitment 2022
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