HCL Freshers Recruitment Drive 2022 | HCL hiring Associate Engineer Product Support for the noida location. B.Tech/BCA candidates can apply for this off campus drive 2022.
Company Name: HCL
Role: Associate Engineer Product Support
Location: Noida
Experience: Freshers
Qualification: B.Tech/BCA
Batch: 2021, 2022
Job Type: Full Time
Salary: Best in Industry
HCL Freshers Recruitment Drive 2022
Job Description:
- Responsible for validating the information provided by Sales team in the CRM Tools
- Filling correct inofrmation on the ASR as per Telco’s requirements
- Sending the ASR to different LECs post verifying all pre-requirements
- Chasing LECs for real time status updates
- Calling LECs and driving completion on the pending orders
- Responsible to maintain LEC intervals & SLAs
- Complete rework activity and manage improvements in all exit criteria
- Sharing real time updates with Sales & LEC POCs using CRM Tools
- Maintaining and exceeding SLA’s
- Compliance on % Met CCD
- Compliance on % Met short interval
- Compliance on Failure to open Testing event that results in missed activation
- Maintaining Quality standards and meet Quality EFQ & AQS Targets
- Compliance to company/client data security and process policies
Requirements:
- The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
- To clearly understand the Ticket raised in CRM and document the requirements
- To comply to agreed SLAor customer timelines and adhere to the high quality norms set to ensure zero-error
- Improving skill level through Self development or nominating training programs Skill reverification Tests
- DFP (Desktop for Publishers) tool Technical support with HTML, Java Script and CSS.
How To Apply For HCL Freshers Recruitment Drive 2022?
Eligible candidates apply for this Drive online by following the link. All details will be shared via email.
Apply For HCL Freshers Recruitment Drive 2022
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