Wipro Fresher Hiring for Service Desk Analyst 2022 | Wipro fresher hiring for Service Desk Analyst in Pune location.Any Graduation candidates are eligible.Apply link and job description given below.
Company Name: Wipro
Role: Service Desk Analyst
Location: Pune
Experience: Freshers
Qualification: Any Graduate
Batch: 2021/2022 Batch
Job Type: Full Time
Salary: Best In Industry
Wipro Fresher Hiring for Service Desk Analyst 2022
Job Description:
- The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives
- Be responsible for primary user support and customer service
- Respond to queries from all calls, portal, emails, chats from the client
- Become familiar with each client and their respective applications/ processes
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
- Regular MIS & resolution log management on queries raised
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
Requirements:
- Any Full time graduate
- Position – Service Desk Analyst
- Shifts – Rotational shifts
- CTC – As per Current CTC/Market Standard.
How To Apply For Wipro Fresher Hiring for Service Desk Analyst 2022?
Eligible candidates apply for this Drive online by following the link. All details will be shared via email.
Wipro Fresher Hiring for Service Desk Analyst 2022
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