Wipro Fresher Hiring for Service Desk Analyst 2022 | Any Graduate

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Wipro Fresher Hiring for Service Desk Analyst 2022 | Wipro fresher hiring for Service Desk Analyst in Pune location.Any Graduation candidates are eligible.Apply link and job description given below.

Company Name: Wipro

Role: Service Desk Analyst

Location: Pune

Experience: Freshers

Qualification: Any Graduate

Batch: 2021/2022 Batch

Job Type: Full Time

Salary: Best In Industry

Wipro Fresher Hiring for Service Desk Analyst 2022

Job Description:

  • The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives
  • Be responsible for primary user support and customer service
  • Respond to queries from all calls, portal, emails, chats from the client
  • Become familiar with each client and their respective applications/ processes
  • Learn fundamental operations of commonly-used software, hardware and other equipment
  • Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
  • Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
  • Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
  • Regular MIS & resolution log management on queries raised
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
  • Identify and suggest improvements on processes, procedures etc.

Requirements:

  • Any Full time graduate
  • Position – Service Desk Analyst
  • Shifts – Rotational shifts
  • CTC – As per Current CTC/Market Standard.

How To Apply For Wipro Fresher Hiring for Service Desk Analyst 2022?

Eligible candidates apply for this Drive online by following the link. All details will be shared via email.

Wipro Fresher Hiring for Service Desk Analyst 2022

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