Deloitte Invited Fresher 2022 | GTLO-Customer Support-Analyst | Any Graduate | Hyderabad

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Deloitte Invited Fresher 2022 | Deloitte fresher(0-1) hiring for GTLO-Customer Support-Analyst in Hyderabad location.Any Graduate candidates are eligible.Apply link and job description given below.

Company Name: Deloitte

Role: GTLO-Customer Support-Analyst

Location: Hyderabad

Experience: Freshers(0-1)

Qualification: Any Graduate

Batch: 2020/2021/2022 Batch

Job Type: Full Time

Salary: Best in Industry

Deloitte Invited Fresher 2022

Job Description:

  • This position is responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines.
  • Keep users informed about their Incidents’ status at agreed intervals. Log all Incident/Service Request details & functions as the first point of contact for users.

What you’ll do

  • Customer handling skills – Call etiquettes
  • End to End ticket management
  • Basis ITIL concepts of Incident, problem & change management is must
  • Experience in managing voice & non-voice support (Calls, chats & email)
  • Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
  • Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
  • Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
  • Process incoming service requests, incidents and change requests and formulate appropriate response
  • Manage multiple support mailboxes and respond to emails
  • Triage and troubleshoot issue(s) reported on all applications.
  • Report and record any new defects on all applications.
  • Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization
  • Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
  • Provision user accounts for external (non- Deloitte) client users

Requirements:

  • Any Graduate .
  • 0-1 year experience
  • Excellent Customer service (Phone / Chat / Emails)
  • Excellent spoken English Language proficiency
  • Proficient with MS-Office
  • ServiceNow experience preferred
  • Exposure to application support, ITIL framework etc.
  • Excellent written & verbal skills
  • Customer Service experience
  • Comfortable to work in 24*7 environment

How To Apply For Deloitte Invited Fresher 2022?

Eligible candidates apply for this Drive online by following the link. All details will be shared via email.

Apply For Deloitte Invited Fresher 2022

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