FourKites Job Opportunity 2023 | FourKites Fresher(0-2) Hiring for Junior Associate Product Support position for Work From Home location. B.E/B.Tech candidates are eligible. Apply link and job description given below.
Company Name: FourKites
Role: Junior Associate Product Support
Location: Remote
Experience: Freshers(0-2)
Qualification: B.E/B.Tech
Batch: Not Mentioned
Job Type: Full Time
Salary: Best in Industry
FourKites Job Opportunity 2023
Job Description:
- Are you looking to be a SAAS Support Associate on a growing team? If so, this may be the role for you! You will be the face of FourKites to our customers—their main point of contact for everything they need.
- From helping customers to track urgent shipments to providing assistance to carriers hauling the loads, you will be the product expert and go-to person to help users when they reach out.
Requirements:
- 0 – 2 yrs of hands on suppoxrt experience with global customers in the Product Support space
- Bachelor’s Degree; knowledge of logistics would be desirable
- Troubleshooting experience is desirable
- Prior experience with customer support would be an advantage.
- Working knowledge of Salesforce or other ticketing systems is preferred
- Demonstrated technical knowledge and are eager to learn new skills
- Experience in SaaS or other tech startups is a plus
- Excellent critical thinking skills with an ability to find creative solutions
- Highly detail-oriented and focused on quality
- Customer-first attitude with a strong sense of empathy and excellent follow-up skills
- Superior time management and organization skills and attention to detail.
- Team player–supportive to other support specialists, collaborative, sharing newly learned knowledge with one another, and filling in for one another as needed
- Demonstrated ability to adapt to a fast paced and changing technical environment
- Self-starter, seeks out challenges
Responsibilities:
- Provide support to customers via phone and email leveraging internal resources.
- Triage and troubleshoot cases coming in from customers.
- Document all customer customer requests, contact information, and support issues in the ticketing system.
- Maintain a high level of Customer Satisfaction.
- Demonstrate empathy, patience and responsible judgment with every customer to ensure the best and most appropriate outcome based on each situation.
- Work as a team to deliver exceptional Customer Experiences in each support interaction
- Being open to changes and new approaches as required by the company.
How To Apply For FourKites Job Opportunity 2023?
Eligible candidates apply for this Drive online by following the link. All details will be shared via email.
Apply For FourKites Job Opportunity 2023
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