Google Vacancy 2023 | Google Fresher Hiring for Analyst position in Bangalore location. B.E/B.Tech/BCA/B.Sc candidates are eligible. Apply link and job description given below.
Company Name: Google
Batch: Not Mentioned
Job Type: Full Time
Salary: Best in Industry
Google Vacancy 2023
- As an Analyst Tech, you will provide excellent customer service by answering questions and resolving issues related to Google products.
- You will provide support on inbound chats/calls/emails from Google customers which may require contacting the customer with pending resolution over call/email.
- BTech/BE Information Technology/Computer Science degree/ BCA or BSc computers or equivalent practical experience with a strong academic record
- Excellent verbal and written English language skills
- Strong attention to detail and a proven ability to balance multiple priorities
- 0-18 months experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company
- Basic understanding of networking concepts
- Basic understanding of web protocols such as HTTP, DNS, SSL/TLS, etc
- Ability to go beyond help center articles and understand the technical system to resolve customer queries
- Maintain a positive and professional attitude towards customers.
- Provide support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls).
- Be flexible to work in a 24×7 service environment as per the business needs which might include night and weekend shifts
- Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them.
- Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally.
- Maintain response and resolution speed as defined by SLOs;
- Keep high customer satisfaction scores and follow quality standards in 95% of cases.
- Utilize existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
- Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues.
- Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing.
How To Apply For Google Vacancy 2023?
Eligible candidates apply for this Drive online by following the link. All details will be shared via email.
Apply For Google Vacancy 2023
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