Capgemini Hiring Any 3 Year Graduates 2021, 2022 Batch Eligible Apply Now | Salary 2.75 LPA

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Capgemini Hiring Any 3 Year Graduates | Capgemini is hiring Contact Support Group(CSG)- Kolkata / Bangalore/ Pune- 3 year Graduate Hiring 2021/2022. Interested candidates can apply below linlk.

Company Name: Capgemini

Role: Contact Support Group

Location: Kolkata / Bangalore/ Pune

Experience: Freshers

Qualification: Any Graduate

Batch: 2021, 2022 Batch

Job Type: Full Time

Salary: Best in Industry

Capgemini hiring Any 3 Year Graduates

Job Description:

  • Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
  • Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc
  • Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
  • Service Delivery – Its our service to the customer and delivering what is expected
  • Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
  • CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
  • Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer.

  • Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
  • Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
  • Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
  • Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
  • Clarify customer requirements
  • Probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy

Desired Skills:

  • Should have excellent communication and English speaking skills
  • Should have good interpersonal skills and ability to perform under pressure

Basic computing skills:

  • Willing to work in a 24/7 environment
  • Should be open to sign Service Level Agreement and KPIs
  • Candidates must be open to relocate to any location and work in night shifts

Qualification:

  • Candidates must have completed any 3-year graduation in 2021 & 2022.

How To Apply For Capgemini hiring Any 3 Year Graduates?

Eligible candidates apply for this Drive online by following the link. All details will be shared via email.

Apply For Capgemini hiring Any 3 Year Graduates

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