Capgemini Hiring Any 3 Year Graduates | Capgemini is hiring Contact Support Group(CSG)- Kolkata / Bangalore/ Pune- 3 year Graduate Hiring 2021/2022. Interested candidates can apply below linlk.
Company Name: Capgemini
Role: Contact Support Group
Location: Kolkata / Bangalore/ Pune
Experience: Freshers
Qualification: Any Graduate
Batch: 2021, 2022 Batch
Job Type: Full Time
Salary: Best in Industry
Capgemini hiring Any 3 Year Graduates
Job Description:
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
- Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc
- Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
- Service Delivery – Its our service to the customer and delivering what is expected
- Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
- CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
- Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer.
- Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
- Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
- Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
- Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
- Clarify customer requirements
- Probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
Desired Skills:
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
Basic computing skills:
- Willing to work in a 24/7 environment
- Should be open to sign Service Level Agreement and KPIs
- Candidates must be open to relocate to any location and work in night shifts
Qualification:
- Candidates must have completed any 3-year graduation in 2021 & 2022.
How To Apply For Capgemini hiring Any 3 Year Graduates?
Eligible candidates apply for this Drive online by following the link. All details will be shared via email.
Apply For Capgemini hiring Any 3 Year Graduates
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