Kofax Job Opportunity 2023 | Kofax Hiring 1-2 Year Experience for Associate Technical Support Engineer position in Hyderabad location. B.E/B.Tech/B.Sc/BCA candidates are eligible. Apply link and job description given below.
Company Name: Kofax
Role: Associate Technical Support Engineer
Location: Hyderabad
Experience: 1-2 Year
Qualification: B.E/B.Tech/B.Sc/BCA
Batch: Not Mentioned
Job Type: Full Time
Salary: Best in Industry
Kofax Job Opportunity 2023
Job Description:
The Associate Technical Support Engineer is responsible for providing 1st level technical support to end customers of Kofax desktop products, and resolving reported issues in an effective and timely manner. In addition, the position requires frequent interaction with Subject Matter Experts and Sr. Technical Support Engineers to properly document and escalation of undocumented issues.
- Greet customers in a courteous, friendly and professional manner using agreed upon procedures.
- Provide 1st level technical support to our customers via phone, web, and email and other support channels as required.
- Take ownership of customer issues, provide prompt and accurate feedback to customers and see problems through to resolution.
- Effectively communicate complex technical issues to customers and elevate unknown or undocumented issues to Subject Matter Experts and Senior Technical Support Engineers, providing detail description of problems along with steps taken to analyze the problems
Requirements:
- A bachelor’s degree in computer science, computer information systems or related experience.
- A minimum of 1 to 2 years providing 1st level technical support within a call center environment.
- Resourceful team player with strong interpersonal skills.
- Result-oriented with strong problem-solving skills.
- Strong English language written and verbal skills.
- Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis
- Working knowledge of Microsoft Office products, local and hosted
- Ability to troubleshoot and configure peripheral devices – (Printers, Scanners, iPad, Smart Phones)
- Maintain technical knowledge to keep up with changes in technology
- Flexible work schedule with focus on USA business hours
How To Apply For Kofax Job Opportunity 2023?
Eligible candidates apply for this Drive online by following the link. All details will be shared via email.
Apply For Kofax Job Opportunity 2023
Get Internships & Fellowships: Click Here
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
Also Read: startupjobsportal platform is a free Job Sharing platform for all the Job seekers. For any job posted on our website, we do not charge any costs or service fees, nor do we authorize anyone to do so. Most of the jobs posted on startupjobsportal are taken from the career pages of the organizations. To avoid any inconvenience, jobseekers/applicants are advised to check all the details when applying for a job.
