Wipro Recruitment News 2023 Hiring Freshers for Production Agent | Any Graduate candidates are eligible. Below are the Wipro Recruitment 2023 Details.
Company Name: Wipro
Role: Production Agent
Location: Hyderabad
Experience: Freshers Only
Qualification: Any Graduate
Batch: Any
Job Type: Full Time
Salary: Best in Industry
Wipro Recruitment News 2023
Responsibilities:
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all clientqueries
- Resolve client queries as per the SLA’s defined in thecontract
- Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyse call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
Educational Qualification:
- Freshers
- Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
- Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.
- Applies the competency in all situations and is serves as a guide toothers as well.
- Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognizedwithin the entire organization.
How To Apply For Wipro Recruitment News 2023?
Eligible candidates apply for this Drive online by following the link. All details will be shared via email.
Apply For Wipro Recruitment News 2023
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