British Council Recruitment 2023 For its Graduate Trainee, British Council Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in B.E/B.Tech/B.Sc Graduate Degree. If you are interested, Please apply as soon as possible.
Company Name: British Council
Role: Graduate Trainee
Location: Noida
Experience: Freshers
Qualification: B.E/B.Tech/B.Sc Graduate
Batch: Any Batch
Job Type: Full Time
Salary: Best in Industry
British Council Recruitment 2023
Job Description:
- To deliver optimum customer service, take ownership in maintaining an excellent Technical and Customer Service experience.
- The British Council Shared Service Centre (SSC) is establishing a Customer Contact Centre to serve all first level enquires of British Council global customers.
- Senior Service Desk Technician will provide support to the Team Lead in achieving overall SLAs and customer services.
Role specific knowledge and experience
- Basic Understanding Service Desk Operations,
- Proficient in relevant computer applications( MS Office)
- Knowledge of customer service principles and practices
- Basic Understanding Service Desk Operations
- Enthusiastic and keen to learn
- Knowledge of customer service principles and practices
- Good people and interpersonal skills
- Good communication skills
Information Security
- Ensure and aware of the information security policies and comply with them
- Ensures that the team complies to ISO 27001 and IGA related requirements
- Send account opening requests effectively
- Disable accounts immediately for leavers and Absconders /on long leaves
- Provide security awareness and education to team
- Manage Records to ensure compliance to Freedom of information act
- Ensure incidents assigned to their Service Line are closed within SLAs
Responsibility:
- Provide Level 1 and Level 1.5 support to clients and partners via email, Chat, Service now and telephone
- Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner.
- Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer.
- Navigate meticulously to research on required information using available resources/applications.
- Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
- Responsible for handling critical incidents.
- Ensure adherence to individual/ team’s KPIs.
- Update required tools (CRM etc.) to record every customer interaction promptly.
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