NTT Data Off Campus Drive 2023 For its Helpdesk Associate, NTT Data Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in B.E/B.Tech/Graduate Degree. If you are interested, Please apply as soon as possible.
Company Name: NTT Data
Role: Helpdesk Associate
Batch: Any Batch
Job Type: Full Time
Salary: Best in Industry
NTT Data Off Campus Drive 2023
- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
- Sound knowledge of ITIL best practices around Incident & Request Management procedures
- Helpdesk Associate at Grade-4 position in Service Desk
- Must be a Graduate. B.Tech/B.E or any other technical degree preferred
- Good communication skills with 1 year of international calling experience
- Good comprehension & writing skills
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24×7 support window
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