Trigent Software Recruitment 2023 For its Customer Support US Voice, Trigent Software Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in Graduation Not Required Degree. If you are interested, Please apply as soon as possible.
Company Name: Trigent Software
Role: Customer Support US Voice
Location: Navi Mumbai,Bangalore
Experience: Freshers(0-3)
Qualification: Graduation Not Required
Batch: Any Batch
Job Type: Full Time
Salary: Best in Industry
Trigent Software Recruitment 2023
Job Description:
- International Voice Process
- Fresher or International Voice experience required
- Salary 25K to 45K CTC
- Location: Bangalore
- Excellent communication skills required
- Qualification : 10+2 / 10+3 / 10+2+3 can apply
- Work From Office
Responsibility:
- Make outbound calls to the candidate and motivate them to complete a job application.
- Schedule/reschedule the first day of work for the employees and share necessary information.
- Review the application form and make sure all the details are filled appropriately.
- Handle inbound calls and resolve candidates’ queries.
- Respond to candidates’ queries over email/text.
- Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
- Provide excellent experience to the candidates.
- Maintaining a quality score of 90% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate, and update process documentation as applicable to ensure compliance with documentation requirements
- Must be able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls
- Participate in Team building activities
- Ensure and maintain the security and confidentiality of client data
- Ensure Customer Satisfaction
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