Accenture Job Vacancy 2023 For its Customer Service New Associate-Query Management, Accenture Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply candidates should have degree in Any Graduation. If you are interested, please apply as sson as possible.
Company Name: Accenture
Role: Customer Service New Associate-Query Management
Location: Mumbai
Experience: Freshers
Qualification: Any Graduation
Batch: Any Batch
Job Type: Full Time
Salary: Best in Industry
Accenture Job Vacancy 2023
About Accenture
- Accenture is a global professional services company with leading capabilities in digital, cloud and security.
- Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
- Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
- We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
Job Description:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your own team and your direct supervisor
- In this role you will be given detailed instructions on all tasks
- The decisions that you make impact your own work and are closely supervised
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
- Please note that this role may require you to work in rotational shifts
Requirements:
- Any Graduation
What would you do?
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA’s. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
- This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations.
- The team acts as a Single Point of Contact (“SPOC”) to meet the communication needs of both users and clients, and to satisfy both customers and clients.
- In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
How To Apply For Accenture Job Vacancy 2023?
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