DigitalOcean Off Campus Drive 2023 For its Support Engineer, DigitalOcean Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in Any Degree. if you are interested, Please apply as soon as possible.
Company Name: DigitalOcean
Role: Support Engineer
Location: Work From Home
Experience: Freshers
Qualification: Any Degree
Batch: Any Batch
Job Type: Work From Home
Salary: Best in Industry
DigitalOcean Off Campus Drive 2023
Job Description:
- We are looking for creative problem-solvers who are eager to help our business customers scale.
- The Cloud Support Engineer will engage with our largest customers every day, solving their problems and ensuring that they are able to grow on top of DigitalOcean, specifically focusing on our AI/ML portfolio of solutions.
- As the voice of the customer, you will work directly with our AI/ML team and have the opportunity to influence product decisions while helping to build the next great cloud company!
Requirements:
- Strong background in cloud technology and Linux systems
- Passionate about technology and customer support
- Highly self-motivated with the ability to work independently, collaboratively, and with a high degree of autonomy in a remote work environment
- Prior experience in similar environments in Tier 1 or Tier 2 Support Engineering, Customer Success type roles.
- Strong communication skills, with the ability to explain technical concepts in clear and concise terms
- Growth mindset, with an unrelenting focus on improving your knowledge and skill set.
Technical Skills:
- Advanced knowledge in areas like:
- Linux, Debian, Ubuntu, Django, etc
- Networking, Storage
- Virtualization: KVM, Xen
- Experience with one or more database engines (MySQL, MariaDB, PostgreSQL, Redis, MongoDB, Kafka).
- Bonus: Experience troubleshooting basic and advanced Kubernetes issues, from pods and deployments to the control plane; DBaaS including Kafka
Responsibility:
- Responding to technical and product questions generated by high-value customers focusing on our AI/ML solutions but also spanning a growing range of products and services across the overall DO portfolio: Compute, Network, Storage, Managed Databases, Managed Kubernetes, Serveless, App Platform
- Offering solutions advice to fast-growing start-ups, small to midsize and enterprise-level customers on how to best leverage DigitalOcean’s products
- Working both collaboratively and independently with our support peers, product, and engineering teams
- Maintain knowledge-based articles and training materials
- Triaging, escalating, prioritizing, and following up with incidents or customer impacting events
- Identifying, communicating, and documenting process and policy improvements
- Representing the voice of support, speaking on behalf of our customers through direct engagement with our product and engineering teams
- Working closely with other teams to support users, like Customer Success Managers, Technical Account Managers, and Solutions Engineers
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